JCM Global Service & Support

At JCM, Customer Service isn’t just a catchphrase, it’s a way of life. We believe that outstanding customer support is an integral part of every product we sell. JCM is 100% committed to delivering world-class customer service to each and every customer. It’s a policy we live by, and we back it up with some of the best product warranties in the business.


Customer Notifications are issued regularly on an as-needed basis, and can be found on our website in chronological order. To view a Customer Notification of interest, simply click on the individual ‘Notification Topic’ and the related PDF file will open for viewing and download when required.
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Customer Support

Get in touch with JCM Global today and our staff will be happy to help you.

Product repairs

JCM provides direct warranty and non-warranty repairs plus service for all JCM products. We also offer service packages and refurbishment options to minimise downtime.


An invaluable tool, available to JCM Global customers 24/7, allowing fast access to software tools and updates, brochures and product drawings, saving time and money.


We offer training sessions in our specially equipped training facility or – if you wish – at your company’s site. We also offer access to an extensive library of video tutorials on our product range.
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Frequently asked Questions

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